Shipping & Returns
Free Worldwide Express Shipping on ALL TROUSERS ORDERS with DHL or FedEx!
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Free Returns ONLY WITHIN THE EUROPEAN UNION on all orders! *
(UK it's no more in EU so the return' cost it's up to the buyer)
*excluding MTO orders and "Configure your own" orders
Delivery Time for IN STOCK Trousers
Italy: up to 7 working days
EU: up to 7 working days
Worldwide: up to 7 working days
The order will be shipped within seven working days from Monday to Friday.
The time relating to the delivery terms are approximate and not binding for the Company.
Delivery Time for MTO + Configure Your Own + Personalize Your Trousers
Italy: 15 working days (3 weeks)
EU: 15 working days (3 weeks)
Worldwide: 15 working days (3 weeks)
The delivery time of the goods can vary according to the order placed by the Customer and the delivery conditions for the order itself.
The time relating to the delivery terms are approximate and not binding for the Company.
Right of Withdrawal for IN STOCK Trousers
You may return all orders within 14 days of receiving your order!
This right only applies for products marked as "IN STOCK" on the Product Page.
Please note: When you use the service "Personalize your trousers" you are not able to return your order and you can't ask a refund. The personalization will be made on your request on your personal measurements and/or style choices. The Trousers ordered using this service are MTO therefore please check the conditions of sale of this type of trousers.
Right of Withdrawal for MTO + "Configure Your Own Trousers" + "Personalize your Trousers"
MADE TO ORDER Trousers - marked as "MTO" on the Product Page - are made especially for you and CANNOT BE RETURNED and therefore we cannot refund you.
The same applies for all trousers ordered via the "Configure Your Own" and the "Personalize your Trousers" services.
Right of Withdrawal for "LAST SIZES" discounted trousers:
NO return and NO refund are possible for discounted trousers.
How to return your order?
If you wish to return or exchange your order, contact info@rotasrl.com – you will receive all further instructions regarding the return process.
You can find additional information in our CONDITIONS OF SALE here.